Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are prepared for shipment as quickly as possible. Processing and delivery estimates shown at checkout or in your order confirmation are estimates and may change during busy periods, holidays, severe weather, carrier disruptions or other events outside our control.

SHIPPING COSTS

Available shipping methods and any charges are displayed at checkout before payment. When free standard shipping is offered, the offer applies only to eligible orders and destinations shown at checkout.

ORDER TRACKING

When tracking is available, tracking information is provided through the order updates sent after shipment. Tracking may take time to update after the carrier receives the parcel.

DELIVERY

Customers are responsible for entering complete and accurate delivery details at checkout. Norvia is not responsible for delays or losses caused by incorrect or incomplete information supplied with the order.

If tracking shows that a parcel was delivered but it cannot be located, check the delivery area and contact the carrier first. You may then contact us through the customer-support option displayed on our website or the support channel included with your order confirmation.

DELAYS AND LOST PACKAGES

Carrier delays can occur and are outside Norvia’s direct control. If tracking has not updated for an extended period or the parcel appears lost, contact us through the available support option so the shipment can be reviewed.

INTERNATIONAL ORDERS

Availability for international delivery is shown at checkout. Customers are responsible for any customs charges, import duties or taxes imposed by the destination country unless checkout states otherwise.

CHANGES AND CANCELLATIONS

Order changes or cancellations cannot be guaranteed after an order is placed. Contact us promptly through the support option displayed on our website or included with your order confirmation.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.