Refund policy

30-DAY RETURN AND REFUND POLICY

We want you to feel confident trying your Norvia purchase. You may request a return or refund within 30 days of delivery.

30-DAY MONEY-BACK GUARANTEE

If the product is not right for you, you may request a refund within 30 days of delivery, even if you have tried it. Proof of purchase is required. We may ask you to return the product before a refund is completed.

HOW TO REQUEST A RETURN

Use the customer-support option displayed on our website or the support channel included with your order confirmation. Include your order number and the name used for the purchase. Do not send a product back until return instructions have been provided.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly and include clear photographs when possible so the issue can be reviewed and resolved.

REFUNDS

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to display the refund. Original delivery charges, expedited shipping fees, customs charges and duties are not refundable unless the item was defective, incorrect, or applicable law requires otherwise.

LATE OR MISSING REFUNDS

If an approved refund has not appeared, first check with your bank or card provider. If it is still missing after their stated processing period, contact us through the support option shown on our website or in your order confirmation.

EXCEPTIONS

Gift cards and items marked final sale cannot be returned except where required by law. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.